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IT Support Specialist

Vancouver, British Columbia
IT Support Specialist

Advancing People, Environment and Business! Does that statement resonate with you? Do you enjoy working with an engaged team towards a common goal? Do you regularly question the norm and come up with creative solutions to problems? If you’ve answered yes to any of these questions, we might have the perfect role for you!
 
PGL Environmental Consultants’ is seeking an
IT Support Specialist to join our team. The employee will be based out of the Vancouver, BC location. This role will support our remote offices in Victoria, Langley, and Whitby, Ontario – some travel to remote offices will be required. It is a requirement that this position is available both on-site and remotely. PGL employees work a 37.5-hour work week. 


This position is responsible for providing first level technical support to all staff at PGL Environmental Consultants. The ideal candidate will be able to multitask, prioritize service tickets and resolve client issues in a timely manner. This role will work directly with our IT Manager and assist with all other departments’ IT needs.

Responsibilities:
  • Provide technical support across the company via phone, email, remote login and/or site as needed;
  • Configure computer hardware, software, systems, networks, printers, and mobile devices
  • Maintain inventory of all computer hardware and software;
  • Monitor and maintain computer systems and networks; troubleshoot and resolve issues with software or hardware; 
  • Document all work via the internal ticketing system and respond in a timely manner to service issues and requests;
  • Repair and replace equipment as necessary ;
  • Maintain procedures and reports that provide technical support to the entire organization; 
  • Other duties as assigned by IT Manager 
 Job Requirements:
  • A university degree or a diploma in computer science or a relevant field.
  • 1+ year of experience in a technical support role.
  • Technical Certifications (A+, Network+, Office 365, Microsoft MCP, MCTIP, or MCSE & Experience with Microsoft products such as Windows 7/8/10/11, Microsoft Teams, Microsoft Office Suite, and Office 365).
  • Basic networking understanding.
  • Strong desire to learn in a fast-paced environment and team player.
  • Excellent communication skills both written and verbal.
  • Working knowledge and expertise with a variety of software, hardware, and applications.
  • Excellent analytical & resourceful skills (to study problems and records and identify solutions) . 
  • Work collaboratively in a team environment and can also work independently, with minimal supervision. 
  • Ability to manage time and effectively prioritize numerous projects at one time. 

PGL is committed to advance our people and company by creating a sense of belonging for every employee and by being equitable, diverse, and inclusive. We recognize that our community will be strengthened by the inclusion of a wide range of views and perspectives, informed by different backgrounds and life experiences. We want every employee to feel they have equal opportunities for growth at PGL and strive to include, embrace, promote, and celebrate differences of race, religion, age, gender, sexual orientation, physical, and mental abilities.

If you are looking to join a great team that values creativity, collaboration, and employee engagement please apply online (http://www.pggroup.com/join_team.htm). This job posting will be open until Friday, September 23rd, 2022.  All successful applicants will be contacted via email within the week of the posting closing.

About PGL 
We are a full-service environmental consulting firm with offices in Vancouver, Victoria and Langley (BC) and Whitby (ON). Since 1991, Pottinger Gaherty (PGL) has provided environmental services such as contaminated site assessments, remediation, environmental impact studies, sustainability assessments and air quality studies.  PGL is an employee-owned company with 80+ employees including engineers, geoscientists, agrologists, biologists, and environmental scientists, plus a dynamic and customer-oriented support team. For more information and to apply online please head to our website 

 

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